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By Anastasia Eleftheriou, Principal Lawyer, Accredited Specialist in Injury Law department, Gordon Legal

On 12 March 2020, the World Health Organisation declared COVID-19 a pandemic. Since then, the federal and state governments have placed restrictions on businesses and organisations in their day-to-day operations. This undoubtedly has left many of us very concerned regarding our health and safety.

If you have suffered an injury on the road and have a current claim with the TAC, you may be wondering what this means for your claim.

At Gordon Legal, we are committed to servicing both new and existing clients in the management of their TAC claims during COVID-19, and have put together a list of questions and answers to assist you with any concerns you may have during this period.

Can I continue to contact the TAC regarding my claim during the pandemic?

The TAC has been instrumental in continuing to service your claims during this period. Some of the best ways to communicate with the TAC include:

  • The TAC app or web portal. Through these channels, you can send the TAC any documents, receipts or requests for reimbursement.
  • The TAC’s online contact form. You can direct enquiries regarding your claim here, including your TAC claim number.
  • If you have a direct line number or email address for your TAC claims manager, you can contact them through these means.

Can I still contact my lawyer in regards to my TAC claim?

At Gordon Legal we continue to service all our new and existing clients via telephone, email, video calls, FaceTime and other means. If you have documentation that needs to come to your lawyer, we accept documents digitally and via post.

Do I need to still attend medical appointments in regards to my TAC claim?

Contact your lawyer to find out whether you are still required to attend the appointment. Doctors may not be able to see you face-to-face in their rooms, but other means are available including FaceTime, Skype, Zoom and WhatsApp. Our TAC lawyers will contact you regarding any upcoming appointments you may have regarding your claim, and ensure that your needs are met.

My TAC case is listed for a conference and/or a court hearing, will it still proceed?

The TAC has indicated that any matters that are listed for a conference in regards to a claim will proceed, but not face-to-face. Our lawyers will make arrangements to ensure that your conference proceeds via either telephone or video conference, or other means such as Zoom or FaceTime.

Court matters may be restricted at this time – contact us for further information and advice. If your matter does not require a jury, it may still proceed – however, there will be restrictions upon how many people or witnesses are required for the hearing, as per the federal government’s new rulings.

If you have a matter listed for hearing in regards to your TAC claim, contact one of our TAC lawyers, who will be able to advise you as to the best position you should make on your case.

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